Tell the team what happened
Share enough detail for a faster callback and clearer next step.
When to call immediately
Call now if water is still spreading, smoke odor is active, fire damage needs emergency securing, or mold concerns are tied to an ongoing moisture source.
Other ways to reach the team
What helps most
Include the city, damage type, whether the issue is still active, and whether insurance is already involved. That gives the team a faster starting point.